Elevate Your Digital Presence
In today’s day and age, low-code and no-code platforms are a powerful part of the enterprise software toolkit. They can enable companies to rapidly spin up applications with pre-built user interfaces. Implemented correctly, these apps can slash the hours and budget that companies allocate on development. In addition, they can drive a host of operational improvements, and uplevel the end user experience.
How We Work
Digital Transformation Consulting
As a solutions provider, we guide organizations through their digital transformation journey. We assess current processes, identify pain points, and develop tailored strategies to leverage platforms like ServiceNow, Salesforce, Appian, and Pega. Our expertise helps clients reimagine their operations, enhance customer experiences, and drive innovation across the enterprise.
Implementation and Integration Services
We offer end-to-end implementation services for leading digital platforms. Our team of certified experts ensures smooth deployment, customization, and integration with existing systems. We follow best practices and agile methodologies to deliver solutions that align with your business objectives, minimizing disruption and maximizing ROI.
Custom Application Development
Leveraging the power of low-code and no-code platforms, we create bespoke applications tailored to your unique business needs. Our developers harness the capabilities of platforms like Appian and Pega to rapidly build and deploy custom solutions, from automated workflows to complex enterprise applications, enhancing your operational efficiency and competitive edge.
Cloud Migration and Optimization
We facilitate seamless migration of your legacy systems to cloud-based digital platforms. Our cloud experts ensure data integrity, security, and performance optimization during the transition. We also provide ongoing cloud management services to help you leverage the scalability, flexibility, and cost-effectiveness of cloud-native solutions.
Training and Change Management
Successful digital transformation requires user adoption. We offer comprehensive training programs and change management services to ensure your team fully embraces new digital platforms. Our approach includes role-based training, documentation, and support to empower your workforce and maximize the value of your digital investments.
Managed Services and Support
We provide ongoing managed services and support to ensure the continuous optimization of your digital platforms. Our team offers proactive monitoring, regular updates, performance tuning, and rapid issue resolution. We act as your trusted partner, allowing you to focus on core business activities while we keep your digital ecosystem running smoothly and efficiently.
Featured Client Stories
Infrastructure Automation for Financial Services
A US-based global financial investment services firm successfully deploys a multi-cloud portal that provides a self-service infrastructure to development staff and business users.
Protecting PHI and PII in Healthcare
A system of hospitals and healthcare providers fortified their patient information security and aligned their organization’s risk tolerance with regulatory demands.
Automated Document Control for Compliance
The client required a solution with an interactive UI to access and control content.
Client Story:
A Future-Ready Salesforce Solution For A Financial Consulting Services Firm
The Client
The Customer is a Financial organization that provides financial consulting services to help their clients minimize investment risks.
Key Challenges
The Customer used a Salesforce Community Cloud-based solution to provide investors and manufacturers with a platform for collaboration and data sharing for streamlined deal-making. Unfortunately, the platform ceased to meet user needs in full as they wanted more personalized collaboration, which required new user roles. However, the Customer couldn’t satisfy those needs within their Community Cloud edition and didn’t have a budget for switching the edition. So, they looked for a reliable vendor to customize their existing Salesforce solution.
Our Solution
The Customer turned to GCIT as a reliable provider of Salesforce customization services. GCIT’s team started with creating new custom user roles. To make them functional, custom sharing logic was created by modifying the default sharing model. This enabled data sharing between the newly created roles. Then, GCIT’s team enabled setting up data viewing permissions for different user roles individually.
To make new user roles appear as native within the collaboration platform, GCIT’s team introduced code changes. At this task, the team collaborated with the Customer’s in-house Salesforce developers working in different time zones. To ensure smooth cooperation and clear sharing of tasks, the work was structured in a way that each developer worked on the assigned code part, thus avoiding interference with the performance of other team members. When the developers finished their part of coding, code was automatically reviewed and merged, tested and deployed.
GCIT used Salesforce Community Cloud, APEX Code, JavaScript, Chart.js, Lightning Web Components (LWC).
Key Results Achieved
The Customer was able to deliver enhanced collaboration capabilities for users of their collaboration platform while remaining within the same Salesforce Community Cloud edition. As a result, they managed to boost client satisfaction and increase the ROI of their Community Cloud solution at the same time.