Driving User Delight
User experience is everything. If enterprises aren’t delighting their users, they are giving business to their competition. And as digital experiences are composed of the sum of every interaction that a customer or employee has with a brand, every moment matters. Our approach to crafting digital experience empowers businesses to generate delightful moments throughout the arc of the customer or employee journey.
How We Work
Customer and Employee Experience
We uncover actionable insights and deliver highly personalized experiences across the touchpoints that matter most.
Content and Marketing Services
We take a human-centric approach to help companies define the strategies necessary to meet evolving customer and employee expectations.
We help companies customize and optimize their omnichannel presence by building intuitive experiences which drive customer loyalty and deliver tangible value to the bottom line.
Featured Client Stories
Ensuring Quality at an Auto Manufacturer
The client was looking to expand the digital platform that houses their innovative vehicle tracking system, as well as re-architect their inventory management and CRM.
Future-Ready Salesforce Solution for Finserv
This financial consulting services provider delivers enhanced collaboration capabilities for its platform’s users, boosting client satisfaction and increasing ROI.
Infrastructure Automation for Financial Services
A US-based global financial investment services firm successfully deploys a multi-cloud portal that provides a self-service infrastructure to development staff and business users.
Automated Document Control for Compliance
The client needed a solution with an interactive UI to access and control content. The solution must automate document-intensive business processes to help quickly manage vast amounts of incoming data. They also needed customized views based on their own needs; all while automatically adjusting screen size requirements.
- The challenge was to (1) create a mechanism for generating a structured report that includes all missing documents per bill and a summary of all bills that exist in the database; and 2) provide an interface where clients can post their additions to the database seamlessly.
With the help of our Documentum D2 team, we created an interface that offers a configuration tool and rules engine that governs how content is managed within Open Text™ Documentum, providing users with powerful capabilities and reducing the need for custom code. Automated document control ensures compliance and automation from start to finish.
Key Results Achieved
- Effort reduction: 98% efforts automated
- Error rate reduced to 0%
- Manual effort reduction to 5%
- More standardization
- High quality improvement
- Responsive UI